e-mail policy

If you are not my patient, you may e-mail me with your suggestions for improving this web page, but I cannot answer your medical questions.

1. Current patients: you may e-mail me with questions and I will respond by e-mail.
2. Family members of current patients: If your family member has given me a consent to release information to you, you may e-mail me with questions and I will respond by e-mail.
3. I try to answer my e-mail promptly, but I sometimes cannot because of vacations or meetings and sometimes e-mail gets lost. If I do not reply promptly, contact me again by e-mail or call my office.
4. Do not use e-mail to contact me about urgent problems. Instead, call my office or the hospital.
5. I will print most e-mail messages and place them in your Clinic medical chart.
6. My nurse may read your e-mail. Your e-mail message may also be permanently available to other Clinic employees in your Clinic chart.
7. You may e-mail me with prescription refill and appointment requests, but there will be an extra delay because I will ask my nurse to help you with these requests.
8. E-mail may be read by others at an Internet Service Provider. Do not e-mail me about anything that you want to keep strictly private.
9. Please include the reason for your message in the subject line, such as "prescription refill", "schedule appointment", "medical advice".
10. If possible, set up your e-mail so that you receive an automatic reply when I open your e-mail message.
11. Please include your full name and birth date in your e-mail. Include your Huron Clinic chart number if you know it.
12. Reply to my e-mail message so I know you received and read it.
                    

Gail Waldby, MD

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